Shipping policy

Last updated: November 5, 2026

Free insured shipping

We offer free, fully insured shipping on all orders to Canada and the United States. A signature is required on delivery.

Production and delivery time

Each piece is made to order. Please allow 3–4 weeks from the date of your order for your piece to be made and delivered. You will receive a tracking number by email once your order ships.

Duties and taxes

Orders ship from British Columbia, Canada. For orders shipped to the United States, any import duties, tariffs or taxes charged on delivery are the responsibility of the customer.

Lost or damaged in transit

If your package is lost or arrives damaged, contact us right away at vancitydiamonds1@gmail.com and we will file a claim with the carrier and make it right.