Refund policy

Last updated: November 11, 2026

15-day returns

We want you to love your piece. If it isn't right, you can return it within 15 days of delivery for a full refund or an exchange. This applies to every Vancity Diamonds piece, including made-to-order rings and earrings. There is no restocking fee.

What we can accept

To be eligible, your return must be:

  • Unworn and in its original condition, with no damage or alterations
  • Sent back with its original IGI certificate and packaging
  • Approved by us first, with a return authorization from our team

We can't accept pieces that:

  • Show signs of wear, damage or alteration
  • Have been resized or repaired by another jeweller
  • Have been engraved
  • Are missing their IGI certificate

How to start a return

  1. Email info@vancitydiamonds.ca or call 604-842-9947 within 15 days of delivery with your order number.
  2. We'll reply with a return authorization and packing instructions.
  3. Ship the piece back fully insured, using a trackable service. Return shipping and insurance are at your cost, and we can't accept packages without a return authorization.

Until we receive your return, it remains your responsibility, so please insure it for its full value.

Refunds and exchanges

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it.

Prefer a different size, metal or style? We're happy to exchange it instead. Because each piece is made to order, please allow 3–4 weeks for your new piece. If it costs more or less, we'll charge or refund the difference.

Defects and damage

If your piece arrives damaged or has a manufacturing defect, contact us within 15 days of delivery with your order number and photos. We'll repair or replace it at no cost to you, including shipping. This does not limit any rights you have under applicable consumer protection law.

Questions?

Not sure about sizing, shape or metal? Talk to us before you order, and we'll help you choose with confidence.